A: Yes, the Lockin Veno Plus supports the Matter protocol, allowing seamless integration with your existing smart home ecosystem. You can connect the lock to a Matter-compatible hub to integrate with platforms such as Apple Home, Amazon Alexa, Google Home, and Samsung SmartThings.Once connected, you can control the lock through a single app or via voice assistants for convenient remote locking and unlocking.
A: It is suitable for doors that meet the following conditions: Material: Wooden doorsDoor Thickness: 1⅜ in- 2¹¹/₆₄ in(35-55 mm)Crossbore Diameter：2⅛ in / 54 mmBackset: 2⅜ in / 60 mm or 2¾ in / 70 mmDoor Hole Diameter: 1 in / 25.4 mmDeadbolt Latch Box Depth: ≥25.4mm (1 in) Minimum Distance Between Handle and Crossbore Center(For Solar Charge Panel Installation): 3 in / 75 mmCompatible with Single Cylinder, Storm Doors or Mortise Locks NOT Compatible*Note that Lockin Veno series is not compatible with storm doors as the storm door may block the camera. We recommend that you ensure your door is a standard entry door without a storm door before installing this producct.*Works with doors that have a rectangular latch faceplate cutout. Not compatible with round faceplate cutouts.
A: The exterior assembly of the Lockin Video Smart Lock Veno Pro is rated IP65(Lockin Video Smart Lock Veno Plus is rated IP53), making it resistant to dust and water splashes, suitable for outdoor use.However, please note that the interior panel is not waterproof, so it should be installed in a protected indoor environment.
A: For any assistance, please contact our customer service team at support@lockin.com